---
title: Call Recording - Cedar Telecom
description: Call recording captures each and every phone call that takes place, allowing you to replay any call for whatever reason at any time
---
[](https://www.cedartelecom.co.uk/)
[](https://www.cedartelecom.co.uk/)
- [Why Cedar?](https://www.cedartelecom.co.uk/about)
- Products
- [Data](https://www.cedartelecom.co.uk/data)
- [Broadband](https://www.cedartelecom.co.uk/data/broadband)
- [Ethernet Fibre](https://www.cedartelecom.co.uk/data/ethernet/ethernet-fibre)
- [CRM Integration](https://www.cedartelecom.co.uk/crm-integration)
- [WAN](https://www.cedartelecom.co.uk/wan)
- [Voice](https://www.cedartelecom.co.uk/voice)
- [VoIP](https://www.cedartelecom.co.uk/voice/voip)
- [SIP Trunks](https://www.cedartelecom.co.uk/voice/voip/sip-trunks)
- [Hosted Telephone System](https://www.cedartelecom.co.uk/voice/voip/hosted-telephone-system)
- [New Numbers](https://www.cedartelecom.co.uk/voice/numbers)
- [Number Porting](https://www.cedartelecom.co.uk/voice/numbers/number-porting)
- [Business Telephone Systems](https://www.cedartelecom.co.uk/business-telephone-systems)
- - [Call Recording](https://www.cedartelecom.co.uk/voice/call-recording)
- [Fax To Email](https://www.cedartelecom.co.uk/voice/fax-to-email)
- [Microsoft Teams](https://www.cedartelecom.co.uk/microsoft-teams)
- [Unified Communications](https://www.cedartelecom.co.uk/solutions/unified-communications-solutions)
- [CRM Integration](https://www.cedartelecom.co.uk/crm-integration)
- [Our Solutions](https://www.cedartelecom.co.uk/solutions)
- [Unified Communications Solutions](https://www.cedartelecom.co.uk/solutions/unified-communications-solutions)
- [Internet Issues](https://www.cedartelecom.co.uk/solutions/business-internet-provider)
- [Office Relocation](https://www.cedartelecom.co.uk/solutions/office-relocation-services)
- [Remote Working](https://www.cedartelecom.co.uk/solutions/secure-remote-working-solutions)
- [Business Telecoms](https://www.cedartelecom.co.uk/solutions/business-telecoms-services)
- Industries
- [Multi-Site Businesses](https://www.cedartelecom.co.uk/multi-site-businesses)
- [Sole Traders](https://www.cedartelecom.co.uk/sole-traders)
- [SME Businesses](https://www.cedartelecom.co.uk/sme-businesses)
- Resources
- [Blog](https://www.cedartelecom.co.uk/blog)
- [Downloads](https://www.cedartelecom.co.uk/downloads)
- [FAQs](https://www.cedartelecom.co.uk/faqs)
- [Contact Us](https://www.cedartelecom.co.uk/contact)
- [Acronym Guide](https://www.cedartelecom.co.uk/faqs/acronym-guide)
[](https://www.cedartelecom.co.uk/hs/cta/wi/redirect?encryptedPayload=AVxigLIesIMEMK62lTV4BCy5%2B%2F%2BYJ%2BShhHkfJhZod60crt8LNZWdQKIR5fJK4df8aWrpwj85N%2FJGtH%2Bbt2KZO7ZYz2pczzh6jXvymm7aWD9Uo70wlrIdyPYFq4bS7xdSbfm1Jjn1sNzMCnQO56YQ5ktsYRbne34Ve%2FdTiK3tAn%2BV6qbK9J%2Fg4wxmWSrCP7eZeQtIxlIzk7JlrSxmGfY0%2BBblOrAKjGFsvMJ4iNGEtUDD%2FcIJ0jhDuJIFFFHCU6M%3D&webInteractiveContentId=401337386185&portalId=147090190)
[01865 595325](tel:01865595325)
[](https://www.cedartelecom.co.uk/hs/cta/wi/redirect?encryptedPayload=AVxigLIesIMEMK62lTV4BCy5%2B%2F%2BYJ%2BShhHkfJhZod60crt8LNZWdQKIR5fJK4df8aWrpwj85N%2FJGtH%2Bbt2KZO7ZYz2pczzh6jXvymm7aWD9Uo70wlrIdyPYFq4bS7xdSbfm1Jjn1sNzMCnQO56YQ5ktsYRbne34Ve%2FdTiK3tAn%2BV6qbK9J%2Fg4wxmWSrCP7eZeQtIxlIzk7JlrSxmGfY0%2BBblOrAKjGFsvMJ4iNGEtUDD%2FcIJ0jhDuJIFFFHCU6M%3D&webInteractiveContentId=401337386185&portalId=147090190)
- [Why Cedar?](https://www.cedartelecom.co.uk/about)
- Products
- [Data](https://www.cedartelecom.co.uk/data)
- [Broadband](https://www.cedartelecom.co.uk/data/broadband)
- [Ethernet Fibre](https://www.cedartelecom.co.uk/data/ethernet/ethernet-fibre)
- [CRM Integration](https://www.cedartelecom.co.uk/crm-integration)
- [WAN](https://www.cedartelecom.co.uk/wan)
- [Voice](https://www.cedartelecom.co.uk/voice)
- [VoIP](https://www.cedartelecom.co.uk/voice/voip)
- [SIP Trunks](https://www.cedartelecom.co.uk/voice/voip/sip-trunks)
- [Hosted Telephone System](https://www.cedartelecom.co.uk/voice/voip/hosted-telephone-system)
- [New Numbers](https://www.cedartelecom.co.uk/voice/numbers)
- [Number Porting](https://www.cedartelecom.co.uk/voice/numbers/number-porting)
- [Business Telephone Systems](https://www.cedartelecom.co.uk/business-telephone-systems)
- [Call Recording](https://www.cedartelecom.co.uk/voice/call-recording)
- [Fax To Email](https://www.cedartelecom.co.uk/voice/fax-to-email)
- [Microsoft Teams](https://www.cedartelecom.co.uk/microsoft-teams)
- [Unified Communications](https://www.cedartelecom.co.uk/solutions/unified-communications-solutions)
- [CRM Integration](https://www.cedartelecom.co.uk/data/ethernet/ethernet-fibre)
- [Our Solutions](https://www.cedartelecom.co.uk/solutions)
- [Unified Communications Solutions](https://www.cedartelecom.co.uk/solutions/unified-communications-solutions)
- [Internet Issues](https://www.cedartelecom.co.uk/solutions/business-internet-provider)
- [Office Relocation](https://www.cedartelecom.co.uk/solutions/office-relocation-services)
- [Remote Working](https://www.cedartelecom.co.uk/solutions/secure-remote-working-solutions)
- [Business Telecoms](https://www.cedartelecom.co.uk/solutions/business-telecoms-services)
- Industries
- [Multi-Site Businesses](https://www.cedartelecom.co.uk/multi-site-businesses)
- [Sole Traders](https://www.cedartelecom.co.uk/sole-traders)
- [SME Businesses](https://www.cedartelecom.co.uk/sme-businesses)
- Resources
- [Blog](https://www.cedartelecom.co.uk/blog)
- [Downloads](https://www.cedartelecom.co.uk/downloads)
- [FAQs](https://www.cedartelecom.co.uk/faqs)
- [Contact Us](https://www.cedartelecom.co.uk/contact)
- [Acronym Guide](https://www.cedartelecom.co.uk/faqs/acronym-guide)
[](https://www.cedartelecom.co.uk/hs/cta/wi/redirect?encryptedPayload=AVxigLIesIMEMK62lTV4BCy5%2B%2F%2BYJ%2BShhHkfJhZod60crt8LNZWdQKIR5fJK4df8aWrpwj85N%2FJGtH%2Bbt2KZO7ZYz2pczzh6jXvymm7aWD9Uo70wlrIdyPYFq4bS7xdSbfm1Jjn1sNzMCnQO56YQ5ktsYRbne34Ve%2FdTiK3tAn%2BV6qbK9J%2Fg4wxmWSrCP7eZeQtIxlIzk7JlrSxmGfY0%2BBblOrAKjGFsvMJ4iNGEtUDD%2FcIJ0jhDuJIFFFHCU6M%3D&webInteractiveContentId=401337386185&portalId=147090190)
[](https://offers.cedartelecom.co.uk/homepage)
[01865 595325](tel:01865595325)[hello@cedartelecom.co.uk](mailto:hello@cedartelecom.co.uk)
Oxford, United Kingdom
# **Call Recording**
[](https://www.cedartelecom.co.uk/hs/cta/wi/redirect?encryptedPayload=AVxigLL47qKC4u6WVHYCoR1y6785eG7I0ERl5ufoPvYjDBbLk%2FC6T937MC1EifSEaFejcXLpN%2FwX5AbNB5%2FtaiZBzHq5%2FUVgICR4A7dWncm1R9tIXAe1iGmfCxVwvS6fCmOk8yKjvfVJVqNwYKkiu5Di41B3w5YZHErB2kaHSGaQJVqR3nBOyzpGL1kKX8drOAQ6zaqQUULdAnrdR6TzkdvV1qjd&webInteractiveContentId=401468762343&portalId=147090190)
A professional call recording solution enables your business to securely record, store and access telephone conversations, providing a valuable resource for compliance, quality assurance and customer service improvement. Whether you operate a small office, customer support team or multi-site organisation, call recording can help you gain greater visibility into your communications and improve business performance.
Recording business calls creates an accurate record of conversations between your employees, customers, suppliers and partners. This allows you to review discussions whenever required, helping to reduce misunderstandings, resolve disputes and verify important information. Instead of relying on handwritten notes or memory, your team can access a complete record of conversations, ensuring accuracy and consistency across your organisation.
[](https://www.cedartelecom.co.uk/hs/cta/wi/redirect?encryptedPayload=AVxigLIesIMEMK62lTV4BCy5%2B%2F%2BYJ%2BShhHkfJhZod60crt8LNZWdQKIR5fJK4df8aWrpwj85N%2FJGtH%2Bbt2KZO7ZYz2pczzh6jXvymm7aWD9Uo70wlrIdyPYFq4bS7xdSbfm1Jjn1sNzMCnQO56YQ5ktsYRbne34Ve%2FdTiK3tAn%2BV6qbK9J%2Fg4wxmWSrCP7eZeQtIxlIzk7JlrSxmGfY0%2BBblOrAKjGFsvMJ4iNGEtUDD%2FcIJ0jhDuJIFFFHCU6M%3D&webInteractiveContentId=401337386185&portalId=147090190)
For many businesses, a call recording solution plays an important role in meeting regulatory and compliance requirements. Certain industries, including financial services, legal services and healthcare, may be required to retain records of telephone conversations for auditing, quality control or regulatory purposes. Having a secure and reliable call recording platform helps ensure these requirements can be met efficiently whilst maintaining appropriate levels of data security.
Beyond compliance, call recording provides significant benefits for staff development and customer service improvement. Managers can use recorded calls to identify training opportunities, monitor call handling procedures and recognise examples of excellent customer service. By reviewing real customer interactions, businesses can provide targeted coaching that helps employees improve communication skills, increase confidence and deliver a more consistent customer experience.
A call recording solution can also help businesses identify trends and areas for improvement. Reviewing customer enquiries, complaints and feedback can provide valuable insights into products, services and business processes. This information can support informed decision-making and help organisations continually improve their operations.
Our hosted call recording solution is designed to be simple to deploy and easy to manage. As a cloud-based service, there is no need for complex on-site equipment or extensive installation work. The system integrates seamlessly with modern hosted telephone systems and VoIP platforms, allowing recordings to be captured automatically and stored securely.
[](https://www.cedartelecom.co.uk/hs/cta/wi/redirect?encryptedPayload=AVxigLJAzrXh3dnQ7QwWrRAsrKwODOYEK3gC58JNmv6kBfRj8Lmu%2BgwW4PowLpGXdxo9rglcvQVNF1ECeSmj83hc7Q9NFK0HkpBOAPdiim6bTT9WWwG%2FhbS%2FoEQ2zqq6%2F8GnPeMDkrqyKnjkrrGL6PIJUh2%2F8g4XQy6IsnZGHHel28aTA80preTVopaWl4XczryfytCS%2Fz1qdbdc9K9r&webInteractiveContentId=380775000288&portalId=147090190)
Once implemented, users can access recordings through an intuitive online portal. Powerful search functions make it easy to locate specific calls using criteria such as date, time, extension, telephone number or user. Authorised staff can quickly listen to, download or manage recordings whenever required.
Whether your goal is compliance, staff training, dispute resolution or customer service enhancement, a reliable call recording solution provides the tools needed to protect your business, improve performance and gain greater value from every customer interaction.
Monthly
Monthly Annual
Annual
OPTION 1 - 30 Day Storage
Free connection
£5.00
/Month /User
Call Recording Portal
Downloadable Recordings
OPTION 2 - 180 Day Storage
Free connection
£6.50
/Gb
Call Recording Portal
Downloadable Recordings
OPTION 3 - 7 Year Storage
Free connection
£9.95
/Gb
Call Recording Portal
Downloadable Recordings
“We have just changed suppliers to Cedar Telecom Ltd Robert came and reprogrammed the telephones and was very efficient. Full marks so far.”
Russell Honey
“We've been using Cedar for about 6 years now and they offer a great service. Our monthly bills are cheaper and when you need to speak to them they answer straight away, no waiting online for ages and they deal with things quickly. We recently moved offices and they made it so easy, they sorted out the phone system and broadband with no delays whatsoever! 100% recommend their services!”
Matt
“We had Cedar as an ISP and VOIP provider until a few months ago. They have provided fast fibre broadband with no downtime for more than 6 consecutive years. We had a backup fibre line with them but we never had to use it. Their support was outstanding and always exceeded expectations. One of the best business broadband and VOIP providers in the UK.”
Rezatec Ltd
“We've been using Cedar for about 6 years now and they offer a great service. Our monthly bills are cheaper and when you need to speak to them they answer straight away, no waiting online for ages and they deal with things quickly. We recently moved offices and they made it so easy, they sorted out the phone system and broadband with no delays whatsoever! 100% recommend their services!”
Matt
“I’m not a client of Cedar (yet) but I called for advice today. Got through to Robert who went out of his way to provide help and guidance despite not being a client. Exceptional customer service and very knowledgeable. If I wasn’t in a contract I would switch immediately but will certainly keep in mind at renewal time. Thank you for your help today Robert.”
Pratik Patel
## Speak to a telecoms expert today.
Tell us what’s going on with your phone system, broadband or current supplier, and we’ll help you work out the best next step.
No obligation. No jargon. No sales script. Just clear advice from someone who knows business telecoms.
**We can help with:**
Missed calls or poor call handling
Slow internet or connection issues
Outdated phone systems or equipment
VoIP, hosted telephony, call recording and reporting
Moving premises or reviewing your current supplier
Switching with minimal disruption to your business
Fill in the form and we’ll be in touch.
---
#### [](https://www.cedartelecom.co.uk)
Independent UK business telecoms and connectivity. Real experts, plain English advice and 30-day rolling contracts.
[01865 595325](tel:01865595325)
[hello@cedartelecom.co.uk](mailto:hello@cedartelecom.co.uk)
Oxford, United Kingdom
Solutions
- [Unified Communications Solutions](https://www.cedartelecom.co.uk/solutions/unified-communications-solutions)
- [Internet Issues](https://www.cedartelecom.co.uk/solutions/business-internet-provider)
- [Office Relocation](https://www.cedartelecom.co.uk/solutions/office-relocation-services)
- [Remote Working](https://www.cedartelecom.co.uk/solutions/secure-remote-working-solutions)
- [Business Telecoms](https://www.cedartelecom.co.uk/solutions/business-telecoms-services)
Industries
- [Multi-Site Businesses](https://www.cedartelecom.co.uk/multi-site-businesses)
- [Sole Traders](https://www.cedartelecom.co.uk/sole-traders)
- [SME Businesses](https://www.cedartelecom.co.uk/sme-businesses)
Resources
- [Blog](https://www.cedartelecom.co.uk/blog)
- [Downloads](https://www.cedartelecom.co.uk/downloads)
- [FAQs](https://www.cedartelecom.co.uk/faqs)
- [Contact Us](https://www.cedartelecom.co.uk/contact)
- [Acronym Guide](https://www.cedartelecom.co.uk/faqs/acronym-guide)
Locations
- [Swindon](https://www.cedartelecom.co.uk/about/swindon)
- [Reading](https://www.cedartelecom.co.uk/about/reading)
- [London](https://www.cedartelecom.co.uk/about/london)
- [Southampton](https://www.cedartelecom.co.uk/about/southampton)
- [Oxford](https://www.cedartelecom.co.uk/about/oxford)
- [Birmingham](https://www.cedartelecom.co.uk/about/birmingham)
- [Bristol](https://www.cedartelecom.co.uk/about/bristol)
- [Manchester](https://www.cedartelecom.co.uk/about/manchester)
- [Newcastle](https://www.cedartelecom.co.uk/about/newcastle)
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